Privacy Policy
Effective Date: April 2026
Last Updated: April 2026
Controller: ChatSerge Inc., a Delaware corporation, with operational offices at Nansenstrasse 3, 8050 Zürich, Switzerland
**Contact:** info@ridenavigator.com
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1. Introduction
RideNavigator ("we," "us," "our") operates a ground transportation comparison and marketplace platform accessible at ridenavigator.com and related applications (the "Platform"). This Privacy Policy explains how we collect, use, share, and protect personal data of all users, including passengers ("Customers"), independent transport providers ("Drivers"), and website visitors.
We process personal data in compliance with the Swiss Federal Act on Data Protection (FADP, revised 2023) and, where applicable, the EU General Data Protection Regulation (GDPR). By using our Platform, you acknowledge that you have read and understood this Privacy Policy.
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2. Data We Collect
2.1 Account and Identity Data
When you create an account, we collect your name, email address, phone number, and password credentials. Drivers additionally provide company or sole trader information, professional licenses, vehicle registration details, and proof of insurance.
2.2 Booking and Trip Data
We collect pickup and drop-off addresses, flight or train details (for airport and station transfers), requested vehicle class, number of passengers and luggage, special requirements (child seats, accessibility needs), and booking preferences.
2.3 Location Data
With your consent, we collect GPS location data to facilitate pickups and provide estimated arrival times. Drivers share location data during active transfers to enable trip tracking.
2.4 Payment Data
Payment transactions are processed through third-party payment processors (such as Stripe or equivalent providers). We do not store full credit card numbers, CVV codes, or bank account details on our servers. We retain transaction records including amounts, dates, and booking references for accounting and legal compliance.
2.5 Communication Data
We collect messages exchanged through our Platform (including WhatsApp-based communications facilitated via our integration), customer support interactions, and any feedback or reviews you submit.
2.6 Device and Technical Data
We automatically collect IP addresses, browser type and version, device identifiers, operating system, referring URLs, pages visited, session duration, and cookie data.
2.7 Verification Data
Drivers may be required to submit identity documents, background check information, and vehicle inspection records for verification purposes.
2.8 Special Categories of Data
We only process sensitive personal data (such as health-related accessibility requirements) when you voluntarily provide it and with your explicit consent.
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3. How We Use Your Data
We process your personal data for the following purposes and legal bases:
3.1 Service Delivery (Contractual Necessity)
Matching Customers with Drivers or third-party transport providers, processing and managing bookings, facilitating payments and commission settlements, providing real-time trip updates and communications, and managing ratings and reviews.
3.2 Platform Operation (Legitimate Interest)
Improving Platform functionality and user experience, analyzing usage patterns and performance metrics, preventing fraud, abuse, and unauthorized access, resolving disputes between users, and ensuring platform security and integrity.
3.3 Legal Compliance (Legal Obligation)
Meeting tax reporting and accounting requirements, responding to lawful requests from authorities, retaining records as required by Swiss commercial law, and complying with anti-money laundering regulations where applicable.
3.4 Marketing (Consent)
Sending promotional communications about our services, personalized offers based on booking history, and newsletters. You may withdraw marketing consent at any time by contacting us or using the unsubscribe mechanism in any communication.
3.5 Automated Processing
We may use automated systems, including AI-assisted tools, to match bookings, optimize pricing, detect fraud, and manage communications (including automated WhatsApp responses). You have the right to request human review of any decision made solely by automated means that significantly affects you.
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4. Data Sharing and Disclosure
4.1 With Drivers and Transport Providers
When you make a booking, we share necessary trip details (pickup/drop-off locations, time, passenger count, special requirements) with the assigned Driver or transport provider. We do not share your full payment details with Drivers.
4.2 With Customers
Drivers' relevant information (name, vehicle details, ratings, estimated arrival) is shared with Customers for pickup coordination.
4.3 Service Providers (Sub-processors)
We engage the following categories of third-party service providers who process data on our behalf:
- **Payment Processing:** Stripe Inc. and/or other designated payment processors (payment transactions, payouts)
- **Cloud Infrastructure:** Vercel Inc. (hosting), Supabase Inc. (database)
- **Communications:** Twilio Inc. / Meta Platforms Inc. (WhatsApp messaging)
- **Analytics:** anonymized usage analytics providers
- **Mapping:** Google Maps Platform (address autocomplete, routing)
All sub-processors are bound by data processing agreements ensuring equivalent data protection standards.
4.4 Legal and Safety Disclosures
We may disclose personal data when required by law, court order, or governmental authority; when necessary to protect the safety of users, the public, or our Platform; to enforce our Terms and Conditions; or to protect our legal rights.
4.5 Aggregated and Anonymized Data
We may share aggregated, non-identifiable data for analytics, research, or business development purposes. Such data cannot be used to identify any individual.
We do not sell personal data to third parties.
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5. Data Storage and International Transfers
5.1 Storage Location
Personal data is primarily stored on servers located in the European Union and Switzerland through our infrastructure providers (Vercel, Supabase).
5.2 International Transfers
Where data is transferred to countries outside Switzerland or the EU/EEA (for example, to US-based service providers), we ensure adequate protection through one or more of the following: Swiss Federal Council adequacy decisions, EU Standard Contractual Clauses (SCCs), or equivalent safeguards recognized under FADP and GDPR.
5.3 Retention Periods
We retain personal data only as long as necessary for the purposes described in this Policy:
- **Active accounts:** for the duration of the account relationship plus 1 year after closure
- **Booking and transaction records:** up to 10 years (Swiss commercial law, OR Art. 958f)
- **Communication logs:** up to 3 years after the relevant booking
- **Technical logs:** up to 12 months
- **Marketing data:** until consent is withdrawn
After the applicable retention period, data is securely deleted or anonymized.
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6. Your Rights
Under FADP and, where applicable, GDPR, you have the following rights:
- **Access:** Request a copy of the personal data we hold about you
- **Rectification:** Request correction of inaccurate or incomplete data
- **Erasure:** Request deletion of your data, subject to legal retention obligations
- **Restriction:** Request that we limit processing of your data in certain circumstances
- **Data Portability:** Receive your data in a structured, machine-readable format
- **Objection:** Object to processing based on legitimate interests or for direct marketing
- **Withdrawal of Consent:** Withdraw any previously given consent at any time, without affecting the lawfulness of prior processing
- **Automated Decisions:** Request human review of decisions made solely by automated means
To exercise any of these rights, contact us at info@ridenavigator.com. We will respond within 30 days.
You also have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) or, if applicable, your local EU/EEA supervisory authority.
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7. Cookies and Tracking Technologies
We use cookies and similar technologies for essential Platform functionality (session management, authentication), performance analytics (anonymized usage statistics), and preference storage (language, currency).
Non-essential cookies are only placed with your consent via our cookie banner. You can manage cookie preferences at any time through your browser settings or our cookie management tool.
For full details, see our Cookie Policy [link].
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8. Data Security
We implement appropriate technical and organizational measures to protect personal data, including TLS/SSL encryption for all data in transit, encryption at rest for sensitive data, access controls and authentication mechanisms, regular security reviews, and incident response procedures.
While we take reasonable steps to protect your data, no system is completely secure. We will notify affected users and relevant authorities of any data breach in accordance with applicable law.
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9. WhatsApp and Messaging
Our Platform uses WhatsApp Business API (via Twilio) for driver management, booking confirmations, and customer communications. By opting in to WhatsApp communications, you consent to receiving messages via this channel. Message content is processed in accordance with this Privacy Policy. You may opt out of WhatsApp communications at any time by replying STOP or contacting us.
Meta Platforms Inc. processes WhatsApp message metadata under its own privacy policy. We encourage you to review Meta's privacy practices.
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10. Children
Our Platform is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a minor, we will promptly delete it.
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11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on the Platform. Continued use of the Platform after changes take effect constitutes acceptance of the updated Policy.
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12. Contact
For questions about this Privacy Policy or to exercise your data protection rights:
ChatSerge Inc.
Registered Office: 251 Little Falls Drive, Wilmington, New Castle County, Delaware 19808, USA
Operational Address: Nansenstrasse 3, 8050 Zürich, Switzerland
Email: info@ridenavigator.com
Website: ridenavigator.com
For complaints, you may also contact the Swiss Federal Data Protection and Information Commissioner (FDPIC) at www.edoeb.admin.ch.